Consumer Terms and Conditions

2. Information We Give You

1. (a)

   By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. This information is set out at the start of these terms and elsewhere throughout our website. If you cannot access this information for any reason, you are welcome to contact us using the functionality on the website and we will provide you with a copy of this information.

2. (b)

   The key information we give you by law forms part of this contract (as though it is set out in full here).

3. (c)

   If we must change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3. Your Privacy and Personal Information

1. (a)

   Our Privacy Policy is available on our website.

2. (b)

   Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4. Description of Services

1. (a)

   The services comprise a practice interview preparation platform made available through our website and/or application with the assistance of artificial intelligence.

2. (b)

   The services may enable you to:

   1. (i)
      create a user profile;
   2. (ii)
      upload job descriptions, career information and other content;
   3. (iii)
      participate in simulated practice interviews generated using artificial intelligence systems;
   4. (iv)
      receive automated feedback, recommendations and insights generated by artificial intelligence technologies; and
   5. (v)
      access other functionality we may make available from time to time.
3. (c)

   The services may be provided under a free beta programme, free access plan, paid subscription plan or other access model as determined by us from time to time.

4. (d)

   We reserve the right to modify, enhance, suspend or discontinue any aspect of the services from time to time where we reasonably are unable to continue the services or where it is required by law. Where this occurs, we will comply with the applicable consumer laws regarding any refunds that may be required.

5. Availability of the Services

1. (a)

   We do not guarantee that the services will be uninterrupted, secure or error-free.

2. (b)

   The services may be unavailable from time to time due to:

   1. (i)
      maintenance;
   2. (ii)
      upgrades;
   3. (iii)
      technical failures;
   4. (iv)
      internet outages; or
   5. (v)
      circumstances beyond our reasonable control.

6. Ordering Services From Us

1. (a)

   Below, we set out how a legally binding contract between you and us is made.

2. (b)

   When you place your order at the end of the online checkout process, you will click on a tick-box. This acknowledgement does not, however, mean that your order has been accepted by us.

3. (c)

   We may contact you to say that we do not accept your order. This is typically for the following reasons:

   1. (i)
      we cannot carry out the services for a reasonable reason;
   2. (ii)
      we cannot authorise your payment;
   3. (iii)
      you are not allowed to buy the services from us;
   4. (iv)
      we are not allowed to sell the services to you; or
   5. (v)
      there has been a mistake on the pricing or description of the services.
4. (d)

   We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

   1. (i)
      a legally binding contract will be in place between you and us; and
   2. (ii)
      we will provide services as agreed during the online checkout process.
5. (e)

   If you are under the age of 18, you are not to buy any services from the site.

7. Right to Cancel

1. (a)

   You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are fully performed (i.e the work is completed) during this period. This is further explained in clauses 7(c) and 7(d) below.

2. (b)

   The cancellation period will expire after 14 days after the day on which the contract is entered into.

3. (c)

   We will not start providing the services during the 14-day cancellation period unless you ask us to. When you place an order for services, you will be given the option to tick a box to request for us to start providing the services during the cancellation period. By ticking the box, you acknowledge that you may lose your right to cancel this contract once the services are fully performed. If you do not tick the box, we will not be able to start providing the services to you until the cancellation period has expired. We are not obliged to accept your request.

4. (d)

   This means that if you requested for us to start providing the services during the cancellation period and the services are fully performed (i.e. the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.

5. (e)

   This does not affect the rights you have if your services are faulty. A summary of these rights is provided at the top of this page.

8. Effects of Cancellation

1. (a)

   If you cancel this contract, we will reimburse to you all payments received from you, unless you requested for us to start providing the services during the cancellation period, in which case your payment will be made up of:

   1. (i)
      the services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the services performed up to that point in comparison with the full price under this contract; or
   2. (ii)
      the full price under this contract, if you lost your right to cancel this contract because the services were fully performed (i.e. the work was completed) during the cancellation period.

9. Payment, Subscriptions and Refunds

1. (a)

   The services may be made available free of charge, through a paid subscription, or as part of a promotional offer. This clause applies only where paid access is provided.

2. (b)

   The applicable subscription fees, billing frequency and features will be displayed before you place an order. All prices are in pounds sterling (£) and include VAT, where applicable.

3. (c)

   By purchasing a subscription, you authorise Stripe (or any other third party payment provider in replacement of this) to charge your chosen payment method on a recurring basis until cancelled.

4. (d)

   Your subscription will automatically renew at the end of each subscription period unless cancelled before the renewal date.

5. (e)

   You may cancel your subscription at any time. Cancellation will take effect at the end of the current subscription period and no further payments will be taken.

6. (f)

   By purchasing a subscription, you acknowledge that access to the services, including AI-generated interview questions, feedback and related functionality, may be provided immediately after payment.

7. (g)

   Where you expressly request immediate access to the services during the 14-day cancellation period, we may begin supplying the services immediately. If you subsequently exercise your statutory right to cancel, we may deduct an amount from any refund to reflect the services supplied up to the date of cancellation, to the extent permitted by law.

8. (h)

   Subscription fees are non-refundable except where:

   1. (i)
      you validly exercise a statutory cancellation right;
   2. (ii)
      you are entitled to a remedy under the Consumer Rights Act 2015;
   3. (iii)
      a refund is otherwise required by law; or
   4. (iv)
      we agree to provide a refund at our discretion.
9. (i)

   If the services are not provided with reasonable care and skill, you may be entitled to a repeat performance, price reduction, refund or other remedy available under applicable consumer protection legislation.

10. (j)

    Any refund due will be paid using the original payment method within 14 days of us agreeing that a refund is due or, where applicable, receiving a valid cancellation request.

11. (k)

    If payment cannot be successfully collected, we may suspend or terminate access, as described in this contract, to the services until payment is received.

12. (l)

    We may change subscription fees from time to time. We will provide reasonable advance notice of any increase and the revised fee will apply from your next renewal date. If you do not agree to the increase, you may cancel your subscription before it takes effect.

10. Limitation on Our Liability

1. (a)

   Subject to your statutory rights, we shall not be liable for:

   1. (i)
      any recruitment or hiring decision made by a third party employer;
   2. (ii)
      any decision taken by you in reliance upon AI-generated content without exercising your own independent judgement;
   3. (iii)
      losses arising because interview questions, feedback or recommendations generated by the services differ from those used by a prospective employer; or
   4. (iv)
      losses that were not foreseeable at the time this contract was entered into.
2. (b)

   Nothing in this contract excludes or limits liability where it would be unlawful to do so, including liability under the Consumer Rights Act 2015 for failure to provide the services with reasonable care and skill.

11. Third Party Rights

No one other than a party to this contract has any right to enforce any term of this contract.

12. Disclaimer

1. (a)

   The services utilise artificial intelligence and machine-learning technologies to generate interview questions, analyse responses and provide automated feedback.

2. (b)

   Artificial intelligence systems are probabilistic in nature and may generate outputs that are inaccurate, incomplete, outdated, misleading or otherwise unsuitable for your particular circumstances.

Accordingly, we do not warrant, represent or guarantee that:

1. (i)
   any interview questions generated by the services will match or accurately reflect the questions that may be asked by any employer;
2. (ii)
   any feedback or recommendations generated by the services are accurate, complete or reliable;
3. (iii)
   any AI-generated output is free from errors, omissions, bias or hallucinations;
4. (iv)
   use of the services will improve your interview performance;
5. (v)
   use of the services will result in you obtaining an interview, progressing through a recruitment process, receiving a job offer or securing employment; or
6. (vi)
   the services are suitable for any particular career, industry, role or recruitment process.

You acknowledge that all AI-generated output is provided for informational and practice purposes only and should not be relied upon as professional advice or as a prediction of any recruitment outcome.

13. No Professional Advice

1. (a)

   We are not:

   1. (i)
      a career adviser;
   2. (ii)
      a provider of legal, financial, educational or professional advice; or
   3. (iii)
      acting on behalf of any employer.
2. (b)

   Nothing contained within the services constitutes any of the above regarding your suitability for employment.

3. (c)

   Any decisions made by you concerning job applications, interviews, employment opportunities or career progression remain solely your responsibility.

14. No Guarantee of Employment

We make no representation, warranty or guarantee that use of the services will:

1. (a)

   assist you in securing an interview;

2. (b)

   improve your chances of employment;

3. (c)

   result in a job offer;

4. (d)

   result in promotion or career advancement; or

5. (e)

   achieve any particular recruitment outcome.

All recruitment decisions are made by prospective employers and are outside our control. We accept no responsibility for any employment outcome or recruitment decision.

15. Intellectual Property

1. (a)

   All intellectual property rights in and to the services, including:

   1. (i)
      software;
   2. (ii)
      source code;
   3. (iii)
      databases;
   4. (iv)
      algorithms;
   5. (v)
      AI models;
   6. (vi)
      branding;
   7. (vii)
      designs;
   8. (viii)
      content; and
   9. (ix)
      documentation,

   belong to us or our licensors.

2. (b)

   Nothing in this contract transfers ownership of any intellectual property rights to you.

3. (c)

   Subject to payment of all applicable fees, we grant you a limited, revocable, non-transferable, non-exclusive licence to access and use the services for your personal, non-commercial purposes only.

16. User Content

You may upload, submit, record, store or otherwise provide content through the services, including:

• job descriptions;
• employment history;
• personal profile information;
• written responses;
• voice recordings; and
• other materials submitted by you.

You retain ownership of your User Content.

You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, store, analyse, reproduce and use your User Content to:

• provide the services;
• generate AI outputs;
• maintain security and integrity of the services;
• provide customer support; and
• otherwise perform our obligations under this contract.

You warrant that:

• you own or have all necessary rights, licences and permissions to upload all User Content;
• your User Content does not infringe any intellectual property rights or privacy rights of any third party;
• your User Content does not contain unlawful, harmful or defamatory material;
• you will not upload any malicious software, viruses or harmful code; and
• you will not upload confidential information belonging to any third party unless authorised to do so.

17. Voice Recordings

The services may permit you to submit and record voice responses.

By submitting voice recordings, you expressly consent to:

• the recording and storage of such recordings;
• the analysis of such recordings by artificial intelligence systems;
• the generation of automated feedback based upon such recordings; and
• the processing of such recordings as described in our Privacy Policy.

You acknowledge that such recordings may constitute personal data and will be processed in accordance with our Privacy Policy.

18. Acceptable Use

You must not:

• use the services for any unlawful purpose;
• attempt to gain unauthorised access to the services;
• interfere with the operation or security of the services;
• reverse engineer, decompile or attempt to discover the source code of any part of the services;
• use automated tools, bots or scraping technologies to extract data from the services;
• upload any malware, viruses or harmful code;
• impersonate another person; or
• misuse or abuse the services in any way.

19. Account Security

• You are responsible for maintaining the confidentiality of your login credentials.
• You must promptly notify us if you become aware of any unauthorised use of your account.
• You are responsible for all activities occurring under your account unless caused by our negligence.

20. Disputes

1. (a)

   We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided, or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

2. (b)

   Relevant United Kingdom law will apply to this contract. If you want to take court proceedings, the courts of the region of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

21. End of the Contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.